Sybase Outsources Employee IT Support To SiteRock

SiteRock Sybase

SiteRock, in conjunction with Sybase's IT staff, now handles employee IT resolution requests from 4,600 Sybase employees. Sybase chose outsourcing to satisfy its need to expand its call center hours and reduce call center costs, said Megan Pulliam, marketing director for SiteRock, based here.

"They've been able to close one of their call centers, reduce costs by $100,000 in the first month and expand their hours to 24X7," said Pulliam.

Acting as a call center is not typical for SiteRock, an MSP focused on remote application and network monitoring and management, but customers are asking for more diverse technical and consulting services, said Pulliam.

"We try to be very customer focused instead of going in and saying you can have the red car or the blue car," she said. "Some of our clients are really pushing us in directions customers in the past have not."

SiteRock is in negotiations with Sybase to begin monitoring the vendor's internal applications and network, Pulliam added.