Symantec Partially Withdraws From Managed Services Business


Symantec is shedding parts of its managed security services business, eliminating key personnel as it shutters its managed firewall and managed endpoint services.

The move, which began following the departure of key personnel over the summer, was prompted by a business analysis of its managed services, the company told CRN this week.

"Symantec's strategy is focused on ensuring we invest in targeted, high growth opportunities while deemphasizing other areas," the company said in a statement. "Existing customers will still be able to use the retired services until the end of their annual service period as we and our partners help them navigate the transition."

 

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Symantec has been conducting event and log collection, analytics, and reporting for security devices, combining the data with its DeepSight threat intelligence information for its MSP customers. The company maintains security operations centers in at least five countries. The company said it retains its managed intrusion detection and prevention services.

"We continue to listen to our customers as we develop the high value services they need and plan to keep managed security services as a key component of Symantec's Information Security portfolio moving forward," the company said.

The Mountain View, Calif.-based company laid off hundreds of employees over the summer as part of a turnaround effort, which includes an overhaul of its product line and go-to-market strategy.

The executive shakeup included the departure of key executives running its managed security services program. Brian Dunphy, senior director of managed security services product management, departed to RSA in August. Also leaving for RSA was Grant Geyer, vice president of managed security services. Wias Issa, Symantec's senior manager of managed security services, left the company in July and now heads the response team operations at Mandiant. And Scott McGrady, who served as managing director of managed security services in the Asia-Pacific region, now heads strategic alliances at security appliance maker FireEye.

The company said it is making changes to streamline and better integrate its product portfolio. Earlier this month, Symantec named Amit Mital, a former Microsoft executive, as its new chief technology officer. Mital replaces Steve Trilling, who is moving to another senior leadership role, the company said.

Shedding the managed firewall business could cause some disruption among customers who want a complete turnkey management service from a single provider, said Kelly Kavanagh, principal research analyst at Gartner.

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