2023 CRN Annual Report Card

The CRN Annual Report Card provides a look at which IT vendors are doing the best jobs -- and which ones have some work to do -- in meeting their partners' needs in terms of products, support, partner program resources and other critical criteria that determine the success or failure of a vendor-solution provider relationship.

Solution providers scored vendors across 25 product technology categories. These include longtime channel technology mainstays such as industry standard servers, laptops and mobile devices, enterprise network storage hardware, and enterprise and SMB network security. It also includes newer technology areas such as converged/hyperconverged infrastructure and hybrid cloud Infrastructure-as-a-Service.

Partners graded IT vendors on a total of 21 criteria spanning four categories: product innovation, support, partnership, and managed and cloud services. Companies received average scores for each criteria category and an overall average score for the technology category. A more detailed explanation of the criteria and scoring can be found here.

The top scorers of this year’s Annual Report Card were announced in August in conjunction with the XChange August 2023 conference in Nashville. Here we provide a more detailed look at the scores that solution providers gave IT vendors in each technology category.

Complete Report Cards

Past Annual Report Card Reports

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