CRN’s 2023 Products Of The Year

CRN staff compiled the top partner-friendly products that launched or were significantly enhanced over the past year and then turned to solution providers to choose this year’s winners.

And The Trophies Go To …

Our 2023 Products of the Year awards honor the leading partner-friendly products that launched over the past year as selected by the solution providers that bring these products to their customers.

CRN editors selected finalists in 33 technology categories from among products that were newly launched or updated from September 2022 to September 2023. The categories ranged from mainstay channel products like laptops, servers and storage systems to products in newer technology areas such as enterprise AI, application performance/observability, and hyperconverged and cloud infrastructure.

We then asked solution providers to rate the products based on three criteria subcategories: technology, revenue and profit, and customer need. The survey received more than 5,000 product ratings from solution providers, and the product with the highest overall score (the average of the three criteria scores) in each product category was named the winner.

What follows are the winners, subcategory winners and finalists for 2023.

AI Infrastructure

Lenovo ThinkSystem SR675 V3

Winner: Overall

AI applications, especially machine learning and deep learning, require a lot of compute horsepower. The Lenovo ThinkSystem SR675 V3 is a versatile GPU-rich 3U rack server that delivers optimal perfor­mance for AI, high-performance computing and graphical work­loads. The system runs on one or two AMD EPYC 9004 Series processors, supports up to eight double-wide Nvidia PCIe GPUs, and utilizes the Lenovo Neptune hybrid liquid-to-air cooling technology.

Lenovo’s ThinkSystem scored highest overall in this category and highest in revenue and profit, and customer need.

Subcategory Winner-Technology: SuperMicro Nvidia HGX H100 8 GPU Server

Finalist: Dell PowerEdge XE9680

Finalist: HPE ProLiant DL380a

Application Performance/Observability

IBM Instana

Winner: Overall

IBM Instana is a fully automated ap­plication performance management system designed for the challenges of managing microservice and cloud-native applications. Instana monitors and analyzes data for applications, services, infrastructure, web browsers, mobile applications and more for over 200 domain-specific technologies. The system provides visibility for applications and services, alerts managers when users are impacted by application performance or stability issues and enables managers to take intelligent corrective action.

IBM Instana scored highest overall in this category and highest in revenue and profit.

Subcategory Winner-Technology: New Relic Platform

Subcategory Winner-Customer Need: Dynatrace Platform

Finalist: Cisco Full-Stack Observability

Finalist: Datadog Platform

Finalist: SolarWinds Observability

Finalist: Splunk Observability Cloud

Artificial Intelligence—Enterprise

Google Vertex AI

Winner: Overall

The Google Vertex AI platform provides all of Google’s purpose-built MLOps capabilities for data scientists and machine learning engineers to automate, standard­ize and manage machine learning projects. The platform assists with training and deploying ML models and AI applications and customizing large language models for use in AI-powered applications. It combines data engineering, data science and ML engineering workflows, enabling teams to collaborate using a common toolset and scale applications using Google Cloud.

Google Vertex AI scored highest overall in this category and highest in technology, revenue and profit, and customer need.

Finalist: Amazon Bedrock/Sagemaker

Finalist: HPE GreenLake for Large Language Models

Finalist: IBM Watsonx

Finalist: Microsoft Azure OpenAI Service

Finalist: MongoDB Atlas

Finalist: Nvidia AI Enterprise

Big Data

HPE Ezmeral Data Fabric

Winner: Overall

HPE’s Ezmeral Data Fabric soft­ware, which debuted in 2020, provides a SaaS-based founda­tion for analytics and AI across hybrid cloud environments to access, analyze and govern data globally. Significantly enhanced in May 2023, the software provides a global data plane that federates different data types in databases, files and data lakes, across on-premises, hybrid, multi-cloud and edge deployments, into a single logical data store.

HPE Ezmeral Data Fabric scored highest overall in this category and highest in revenue and profit, and customer need.

Subcategory Winner-Technology: Cloudera Data Platform

Finalist: Databricks Lakehouse Platform

Finalist: Microsoft Intelligent Data Platform

Finalist: Oracle Big Data Services

Finalist: Snowflake Data Cloud

Business Intelligence and Data Analytics

MicroStrategy One

Winner: Overall

MicroStrategy touts its flagship Mi­croStrategy One as the convergence of AI and BI, offering comprehen­sive analytics (reports, dashboards, applications and a data catalog) and AI (generative AI, machine learning and deep learning) capabilities. The system makes it possible to integrate AI into all data workflows including self-service analytics, business reporting, embedded analytics and advanced applications.

MicroStrategy One scored highest overall in this category and in customer need.

Subcategory Winner-Technology: Domo Data Experience Platform

Subcategory Winner-Revenue and Profit: Amazon RedShift

Finalist: Google BigQuery

Finalist: Microsoft Power BI

Finalist: Qlik Sense

Finalist: Tableau

Finalist: ThoughtSpot Analytics

Converged/Hyperconverged Infrastructure

Scale Computing SC//Platform

Winner: Overall

The SC//Platform hyperconverged infrastructure offering combines servers, storage, virtualization and backup/disaster recovery into a single system. The platform provides a single, scalable system for the data center, branch office and distributed edge locations that simplifies IT infrastructure implementation and management and reduces total cost of ownership. The SC//Platform uses Scale Computing’s own Hypercore operating system and KVM-based hypervisor.

The Scale Computing SC//Platform scored highest overall in this category and in technology.

Subcategory Winner-Revenue and Profit: Lenovo ThinkAgile VX Series

Subcategory Winner-Customer Need: Lenovo ThinkAgile VX Series

Finalist: Dell Technologies VxRail VD-4000

Finalist: HPE GreenLake for HCI

Finalist: NetApp FlexPod

Finalist: Nutanix HCI

Finalist: Pure Storage AIRI//S

CRM/ERP

Sage Intacct/X3

Winner: Overall

Sage Intacct is cloud-based ac­counting and financial manage­ment software for managing business finances and accounts including financial transactions, sales transactions, sales invoicing, inventory management, cash flow management, accounting compliance and more. Sage X/3 is the company’s integrated cloud ERP software for managing finances, operations, production and supply chains.

Sage scored highest overall in this category and highest in technology, revenue and profit, and customer need.

Finalist: Microsoft Dynamics 365

Finalist: Oracle NetSuite

Finalist: Salesforce Customer 365

Finalist: SAP S/4HANA Cloud

Data Protection, Management and Resiliency

HPE GreenLake for Backup and Recovery

Winner: Overall

HPE GreenLake for Backup and Recovery, part of Hewlett Packard Enterprise’s cloud as-a-service offerings and edge-to-cloud platform, simplifies data backup and recovery and hybrid cloud protection tasks, secures data wherever it resides, and automates the protection of on-premises and cloud-native workloads. More recently HPE expanded its data protection portfolio by complementing HPE GreenLake for Backup and Recovery with a new SaaS offering called HPE GreenLake for Disaster Recovery that uses technology acquired through the company’s 2021 purchase of Zerto

HPE GreenLake for Backup and Recovery scored highest overall in this category and highest in technology.

Subcategory Winner-Revenue and Profit: Cohesity Data Cloud

Subcategory Winner-Customer Need: Zscaler Data Protection

Finalist: Arcserve Unified Data Protection

Finalist: Commvault Platform

Finalist: Proofpoint Sigma Information Protection

Finalist: Rubrik Security Cloud

Finalist: Veeam Data Platform

Edge Computing/IoT

HPE Aruba Central NetConductor

Winner: Overall

Network complexity can hinder key business initia­tives. HPE Aruba Network­ing Central NetConductor provides the ability to auto­mate enterprise network deployment, ongoing network configura­tion and security operations. The product makes it possible to au­tomatically configure LAN, WLAN and WAN infrastructure across data centers and campuses for optimal network performance while enforcing the granular security policies needed for zero trust and SASE architectures.

HPE Aruba Central NetConductor scored highest overall in this category, had the highest score in technology and tied in revenue and profit.

Subcategory Winner-Revenue and Profit: HPE Edgeline (tie)

Subcategory Winner-Customer Need: Scale Computing Fleet Manager

Finalist: Eaton 5PX Gen2

Finalist: Nvidia Fleet Command

Finalist: Schneider Electric EcoStruxure Micro Data Center

Hybrid Cloud Infrastructure

HPE GreenLake

Winner: Overall

GreenLake is HPE’s edge-to-cloud platform and portfolio of as-a-ser­vice solutions, delivering a cloud experience no matter whether an organization’s applications and data reside in the data center, on public clouds, at the edge or in colocation sites. HPE has steadily expanded the GreenLake lineup since its November 2017 launch, this year entering the AI cloud market with HPE GreenLake for Large Language Models.

HPE GreenLake scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.

Finalist: AWS Outposts

Finalist: Dell Technologies Apex

Finalist: Microsoft Azure Stack HCI

Finalist: VMware Cloud Foundation

Industry-Standard Servers

Lenovo ThinkSystem V3

Winner: Overall

The Lenovo ThinkSystem V3 line of high-performance servers are offered in a range of rack, tower, high-density and mission-critical configurations. The systems are based on Intel Xeon Scalable and AMD EPYC processors and include the next-generation Neptune Direct Water-Cooling technology. Lenovo refreshed its V3 infrastructure systems line in September 2022 and again in January of this year.

The Lenovo ThinkSystem V3 scored highest overall in this category and highest in customer need.

Subcategory Winner-Technology: SuperMicro H13

Subcategory Winner-Revenue and Profit: Cisco UCS X-Fabric with PCIe node for GPU workloads

Finalist: Dell PowerEdge R760

Finalist: HPE ProLiant Gen11

Finalist: IBM Power 10 Servers

Laptops

HP Dragonfly G4

Winner: Overall

Unveiled at CES in early 2023, HP Inc.’s Dragonfly G4 ultraportable business laptop utilizes Intel’s 13th Gen Core mobile processors. The product has been lauded for its performance, sleek design, connectivity and sophisticated graphics, as well as its videoconferencing features and built-in privacy and safety mechanisms.

The HP Dragonfly G4 scored highest overall in this category and highest in revenue and profit, and customer need.

Subcategory Winner-Technology: Lenovo ThinkPad X1 Carbon Gen 11

Finalist: Acer Swift Go 16/Edge 16

Finalist: Apple MacBook Pro M2 Max (16-inch)

Finalist: Dell Precision 7780/7680

Finalist: Samsung Galaxy Book3 Ultra

MSP Tools

Atera (tie)

HaloPSA PSA (tie)

Winners: Overall

Atera’s all-in-one platform is a single code-based, single data-based system that provides RMM, PSA, help desk, billing and reporting capabilities.

HaloPSA’s integrated PSA software for service providers provides a broad range of capabilities including RMM and remote management, service desk, sales and CRM, project management, time tracking, contracts, billing and analytics.

Atera and HaloPSA PSA tied for highest overall score in this category. HaloPSA PSA had the highest score in revenue and profit while Atera tied with Liongard in customer need.

Subcategory Winner-Technology: Liongard Configuration Change Detection and Response

Subcategory Winner-Customer Need: Liongard Configuration Change Detection and Response (tie)

Finalist: ConnectWise ScreenConnect

Finalist: ITGlue

Finalist: N-able N-Central RMM

Finalist: Pia aiDesk

Finalist: Syncro

Multifunction Printers

Brother Workhorse MFC-L9670CDN

Winner: Overall

The Brother Workhorse MFC-L9670CDN enterprise color laser all-in-one printer is designed for midsize to large workgroups. It provides simplex/duplex printing up to 42 pages per minute, a 100-page capacity auto document feeder, advanced security features, flexible connectivity and eco-friendly fea­tures.

The Brother Workhorse MFC-L9670CDN scored highest overall in this category and highest in revenue and profit, and customer need.

Subcategory Winner-Technology: Canon Maxify GX7020X

Finalist: Epson Workforce Enterprise AM-C6000

Finalist: HP Color LaserJet Enterprise MFP 6800 Series

Finalist: Lexmark CX635adwe

Finalist: Xerox VersaLink B625

Networking—Enterprise

F5 Distributed Cloud Network Connect

Winner: Overall

The F5 Distributed Cloud Network Connect connects and secures networks across public clouds, hybrid clouds, data centers and edge sites using a SaaS-based service. Core capabilities include automated provisioning, integrated services stack, network segmentation, service insertion, application networking integration, private connectivity and end-to-end observability.

F5 Distributed Cloud Network Connect scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.

Finalist: Cisco Catalyst with Meraki management option

Finalist: Extreme Networks CoPilot

Finalist: HPE GreenLake for Aruba

Finalist: Juniper Networks Secure Edge

Networking—SMB

Netgear PR60X

Winner: Overall

Introduced in August, the Netgear PR60X is a 10G/multi-Gigabit dual WAN router that pro­vides up to 18 Gbps of bi-directional WAN-LAN through­put performance. The product features a built-in firewall to block unauthorized access to a network and promises uninterrupted connectivity through its dual WAN failover interfaces.

The Netgear PR60X scored highest overall in this category and had the highest score in revenue and profit.

Subcategory Winner-Technology: Cradlepoint NetCloud Exchange

Subcategory Winner-Customer Need: Cradlepoint NetCloud Exchange

Finalist: Cisco Meraki

Finalist: CommScope ICX 8200 Switches

Finalist: HPE Aruba Instant On

Power Protection and Management

CyberPower Smart App Sinewave UPS

Winner: Overall

The CyberPower Smart App Sinewave UPS series pro­vides guaranteed power for corporate and departmental applications. Available in mini-tower, rackmount and rack/tower models, the UPS is designed with line interactive topology. The product provides sine wave output, of­fers active PFC power source compatibility and corrects minor power fluctuations without switching to battery. Other features include automatic voltage regulation, energy-saving GreenPower UPS design, data line protection and management software.

The CyberPower Smart App Sinewave scored highest overall in this category and had the highest scores in revenue and profit, and customer need.

Subcategory Winner-Technology: Eaton G3 Universal Input Rack PDU

Finalist: Schneider Electric APC Smart-UPS Modular Ultra

Finalist: Vertiv Liebert Power-UPS Lithium

Processors—CPU

13th-Gen Intel Core P-Series

Winner: Overall

Intel and AMD have been locked in a fierce battle in the CPU mar­ket in recent years, and the 13th- Gen Intel Core P-Series came out on top overall this year.

The 13th-Gen Intel Core P-Series has been Intel’s flagship desktop CPU since its October 2022 debut (the 14th-Gen desktop processor recently launched). Intel said the 13th-Gen product provided an 11 percent increase in single-threaded performance over the 12th-Gen and up to 49 percent in multicore performance.

The 13th-Gen Intel Core P-Series scored highest overall in this category and had the highest scores in technology and customer need.

Subcategory Winner-Revenue and Profit: AMD Ryzen Pro 7040 Series

Finalist: AMD EPYC 9004 Series

Finalist: Apple M2 Ultra

Finalist: 4th-Gen Intel Xeon Scalable Processors

Processors—GPU

Intel Arc Pro A60

Winner: Overall

Intel, AMD and Nvidia have been battling for supremacy in this fast-growing segment of the microprocessor market. This year Intel’s Arc Pro A60 came out on top.

The Arc Pro A60 GPU debuted in June, targeting pro­fessional workstations with up to 12 GB of video memory and support for four displays with high dynamic range and Dolby Vision support.

The Intel Arc Pro A60 scored highest overall and swept the category with highest scores in technology, revenue and profit, and customer need.

Finalist: AMD Radeon Pro W7900

Finalist: Intel Data Center GPU Max 1550

Finalist: Nvidia H100 Tensor Core GPU

Finalist: Nvidia RTX 6000 Ada Generation

Public Cloud

Microsoft Azure

Winner: Overall

The Microsoft Azure cloud platform came out on top this year. Azure offers a broad range of ser­vices, including AI and machine learning, application development, compute, storage, databases and data analytics, networking, security and more. Some of the additions in 2023 include Azure OpenAI Service and Microsoft Fabric.

Microsoft Azure scored highest overall in this category and had the highest scores in revenue and profit, and customer need.

Subcategory Winner-Technology: Amazon Web Services

Finalist: Google Cloud Platform

Finalist: Snowflake Data Cloud

Finalist: Oracle Cloud Infrastructure

SD-WAN

HPE Aruba EdgeConnect SD-WAN

Winner: Overall

HPE Aruba EdgeConnect SD-WAN unifies SD-WAN and security to provide the foundation for a secure ac­cess service edge (SASE) architecture. The centrally managed plat­form enables businesses to improve application performance and reduce the cost and complexity of building a WAN by leveraging broadband to connect users to applications. The product can be deployed in headquarters and data center sites, branch offices or public clouds.

HPE Aruba EdgeConnect SD-WAN scored highest overall in this catgory and had the highest scores in technology, revenue and profit, and customer need.

Finalist: Aryaka Managed SD-WAN

Finalist: Cato Networks SD-WAN-as-a-Service

Finalist: Fortinet Secure SD-WAN

Finalist: Palo Alto Networks Prisma SD-WAN

Finalist: Versa Networks SD-WAN

Security—Cloud

SentinelOne Singularity Cloud

Winner: Overall

SentinelOne Singularity Cloud provides a single console for securing virtual machines, servers, containers and Kubernetes clus­ters, protecting IT assets across multi-cloud and on-premises data center environments. Security teams can use the platform’s capabilities to prevent, detect, investigate and respond to runtime threats in real time. In July the company expanded the Singular­ity Cloud product line with the launch of its Cloud Data Security offerings. SentinelOne Singularity Cloud scored highest overall in this category and had the highest scores in technology and customer need.

Subcategory Winner-Revenue and Profit: Lacework CIEM

Finalist: Aqua Security AI-Guided Remediation

Finalist: CrowdStrike Falcon Cloud Security

Finalist: Palo Alto Networks CI/CD Security

Finalist: Wiz Digital Forensics

Finalist: Zscaler Resilience

Security—Email

Proofpoint Aegis Threat Protection

Winner: Overall

Proofpoint Aegis Threat Protection is an AI/ML-powered threat protec­tion platform that protects against advanced attacks, including business email compromise, phishing, ransom­ware, supply chain attacks and more. In April Proofpoint expanded Aegis Threat Protection capabilities with new supplier threat protection, targeted attack prevention account takeover and identity threat defense functionality, the latter from Proofpoint’s December 2022 acquisition of Illusive.

Proofpoint Aegis Threat Protection scored highest overall in this category and had the highest scores in technology and customer need.

Subcategory Winner-Revenue and Profit: Cloudflare Area 1 Cloud Email Protection

Finalist: Abnormal Security CheckGPT

Finalist: Barracuda Email Protection

Finalist: Mimecast Cloud-Integrated Email Security

Security—Endpoint Protection

SentinelOne Singularity Security DataLake

Winner: Overall

SentinelOne scored its second win in the 2023 Products of the Year with its Singularity Security DataLake offering. The software is used to rapidly ingest, centralize and transform security data into actionable intelligence for real-time monitoring, investigation and response. It accelerates investigations with AI-assisted analytics and automated workflows and connects disparate, siloed data sets to gain visibility into threats, anomalies and behaviors across an organization.

SentinelOne Singularity Security DataLake scored highest overall in this category and had the highest scores in technology, and revenue and profit.

Subcategory Winner-Customer Need: Trend Vision One–Endpoint Security

Finalist: CrowdStrike Falcon Go

Finalist: Sophos Intercept X Endpoint

Finalist: ThreatLocker Ops

Security—Identity and Access Management

CrowdStrike Falcon Identity Protection

Winner: Overall

CrowdStrike Falcon Identity Pro­tection provides deep visibility into identity-based incidents and anom­alies across complex hybrid identity landscapes. It compares live traf­fic against behavior baselines and policies to detect and stop attacks in real time. The system uses a single sensor and a unified threat interface with attack correlation across endpoints, workloads and identity.

CrowdStrike Falcon Identity Protection scored highest overall in this category and had the highest score in technology.

Subcategory Winner-Revenue and Profit: Okta Device Access

Subcategory Winner-Customer Need: Microsoft Entra ID Protection

Finalist: CyberArk Secure Browser

Finalist: PingOne Protect

Security—Managed Detection and Response

Huntress MDR for Microsoft 365

Winner: Overall

The fully managed Huntress MDR for Microsoft 365 actively monitors Microsoft 365 applications to detect compromised email and other threats. It detects when identities have been compromised and takes steps—including instantly locking down systems—to contain threats and stop potential damage.

Huntress MDR for Microsoft 365 scored highest overall in this category and had the highest score in technology.

Subcategory Winner-Revenue and Profit: Sophos MDR Platform

Subcategory Winner-Customer Need: CrowdStrike Falcon Complete XDR

Finalist: Arctic Wolf Incident Response JumpStart retainer

Finalist: Deepwatch MDR Platform

Security—Network

Cisco Secure Firewall 4200 Series

Winner: Overall

The Cisco Secure Firewall 4200 Series appliances are designed to protect large en­terprise data centers and cam­pus networks and for service providers supporting high volumes of network traffic. The 4200 delivers twice the throughput of its predecessor, according to Cisco, and offers a wide range of high-performing network interfaces and a crypto accelerator that speeds up encryption and decryption operations. With its modular architecture, up to 16 devices can be clustered to act as one firewall.

Cisco Secure Firewall 4200 Series scored highest overall in this category and had the highest score in technology.

Subcategory Winner-Revenue and Profit: Netskope Cloud Firewall

Subcategory Winner-Customer Need: Fortinet Fortigate 3200F

Finalist: Palo Alto Networks Prisma SASE

Finalist: SonicWall Monthly Firewall Security Services

Storage—Enterprise

Lenovo ThinkSystem DG Enterprise Storage Arrays

Winner: Overall

Lenovo ThinkSystem DG Enter­prise Storage Arrays are designed specifically for read-intensive en­terprise AI and large data set work­loads, providing faster data intake. The system features an all-flash Quad-level Cell architecture with six-fold faster IOPs performance than HDD arrays.

Lenovo ThinkSystem DG Enterprise Storage Arrays scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.

Finalist: DDN AI400X2 QLC and hybrid storage arrays

Finalist: Dell PowerStore

Finalist: HPE Alletra Storage MP

Finalist: IBM Flash Systems

Finalist: NetApp ASA family

Finalist: Pure Storage Pure//E

Storage—SMB

Buffalo TeraStation 71210RH NAS

Winner: Overall

The Buffalo TeraStation 71210RH NAS, unveiled in March, is de­signed for storage for active data scenarios including large-scale data storage and backup, mission-critical file server and more. The 12-bay system features an Intel Xeon quad-core processor, enterprise-grade CMR hard drives (up to 240 TB total capacity) and four native 10GbE ports for high throughput.

Buffalo TeraStation 71210RH NAS scored highest overall in this category, had the highest scores in technology and customer need, and tied in revenue and profit.

Subcategory Winner-Revenue and Profit: Qnap TS-A1642 (tie)

Finalist: Asustor AS54

Finalist: iXsystems TrusNAS Scale “Bluefin” 22.12.1

Finalist: Synology DS224+

Storage—Software-Defined

Google Cloud NetApp Volumes

Winner: Overall

Google Cloud NetApp Volumes is a fully managed, cloud-based file storage service that provides advanced data management ca­pabilities to migrate and manage enterprise applications, includ­ing SAP, Microsoft, VMware and Linux-based shared-file workloads. Generally available since Au­gust, the service is built on NetApp’s OnTap data management soft­ware as part of a multiyear partnership between the two vendors.

Google Cloud NetApp Volumes scored highest overall in this category and swept the category with the highest scores in technology, revenue and profit, and customer need.

Finalist: Azure Native Qumulo Scalable File Service

Finalist: Dell Apex Data Storage Services

Finalist: HPE GreenLake for Storage Fabric Management

Finalist: Infinidat InfuzeOS Cloud Edition

Finalist: Pure Storage Pure Cloud Block Store for Azure Windows

Finalist: Vast Data Platform

Tablets

Google Pixel Tablet

Winner: Overall

Teased at Google I/O 2022 and released in June, the new Google Pixel Tablet—Google’s first new tablet in years—targets smart home users. It incorporates Google’s Tensor G2 processor and runs on the Android operat­ing system. The tablet includes Google’s Chromecast streaming media adapter for playing online content and works with a charging speaker dock.

Google Pixel Tab­let scored highest overall in this category and garnered the highest scores in technology, revenue and profit, and customer need.

Finalist: Apple iPad Pro M2

Finalist: Dell Latitude 7230 Rugged Extreme Tablet

Finalist: Microsoft Surface Pro 9

Finalist: Samsung Galaxy Tab S9 Ultra

Unified Communications and Collaboration—Enterprise

Intermedia Unite

Winner: Overall

Intermedia Unite is a fully inte­grated, cloud-based unified com­munications platform for small and midsize businesses. Unite combines conference calling, vid­eo, team chat and business SMS, email, voice and PBX phones, voicemail, screen sharing, file sharing and backup, desktop and mobile apps, and more.

Earlier this year Intermedia Cloud Communications launched Intermedia Unite Archiving, which automates the collection and archiving of voice, chat and SMS data from the Intermedia Unite contact center system.

Intermedia Unite scored highest overall in this category and had the highest scores in technology and customer need.

Subcategory Winner-Revenue and Profit: 8x8 Experience Communications as a Service Platform (tie)

Subcategory Winner-Revenue and Profit: RingCentral RingSense (tie)

Finalist: Cisco Webex Calling

Finalist: Microsoft Teams

Finalist: Zoom One

Unified Communications and Collaboration—SMB

GoTo Meeting

Winner: Overall

GoTo Meeting is a simplified online meeting software pack­age that provides collaborative web conferencing, online meet­ing and desktop screen sharing capabilities combined with what GoTo describes as “enterprise-grade” security. Features include meeting drawing tools, “com­muter mode” for mobile meetings, custom backgrounds, presenter control, meeting transcriptions (with the Smart Meeting Assistant) and cloud recording.

GoTo Meeting scored highest overall in this category and highest in technology and customer need.

Subcategory Winner-Revenue and Profit: Nextiva Workhub

Finalist: Google Workspace