Passportal Takes Password Management Software To ConnectWise

Passportal said Tuesday it has integrated its software with the ConnectWise platform, giving MSPs a way to maintain user names and passwords for their customers.

Passportal, a 100 percent channel company based in Calgary, said integrating with one of the top professional services automation platforms is evidence of the importance of password management for MSPs.

"It made sense for us to have an integration with ConnectWise," said Colin Knox, CEO of Passportal. "Having the ability to use or access data or systems from a single console as much as possible fulfills the whole goal of operating in a single pane of glass. The whole goal and concept for us was to be able to provide streamlined access to any password data that technicians in an MSP need to perform any of their duties so that it’s an easier process for them. It makes it a lot easier for the MSP owners and managers to get the adoption of a solution like Passportal."

[Related: Exclusive: ConnectWise Goes Global With Push Into U.K., Australia]

The market for optimized password protection management offerings that promote compliance with industry regulations is at an all-time high and is poised for explosive year-over-year growth, according to Knox. Passportal is set to launch its new user interface later this month with the next generation of its platform set to launch by the end of the quarter. The update will include automated website logins and remote connection launchers with credential pass-through, he said.

"Running a successful MSP, the accuracy of information and efficiency is a priority," said Bill Youngblood, executive vice president and COO of BWS Technologies, a ConnectWise partner based in Prattville, Ala. "Our clients expect us to know everything, and one of the issues our clients have is maintaining usernames and passwords. Then being able to provide us with the credentials needed to solve their issue … the whole process is a nightmare for both us and our clients. Passportal is built from the ground up to solve this issue for MSPs. By adding ConnectWise integration it gives us quick access to solve client issues in one pane of glass. Passportal’s announcement further proves how important password management is to MSPs."

PUBLISHED FEB. 3, 2015