Google: Health Care Can Learn From Hospitality Solutions

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What could health-care professionals learn about IT solutions from the hospitality industry? A lot, according to Google.

Google industry director Brian Cusack advocated for increased collaboration among different business verticals at the Massachusetts State House, and he spoke from his experience dealing with professionals in different specializations.

’What I’ve been trying to do a lot in my job recently is create ecosystems of cross-industry collaboration so that people who have faced similar business challenges in completely different industries can learn from each other,’ Cusack said.

’For instance,’ Cusack said, ’a lot of the problems that have had to be solved at the health provider space are ones that hospitality is also dealing with. I mean, there are very similar goals involved here. It’s going to sound incredibly oversimplistic, but in many cases, at least historically, both of those industries have been trying to find ways get people to come into their facilities and stay there for a while and leave having had a good experience.’

’There are things people in health industry can learn from the hospitality industry,’ he added.