Microsoft Teams Outage Hits Tens Of Thousands Of Users

“The failovers for the North and South America regions are ongoing and we continue to monitor,” Microsoft said.

Microsoft confirmed a widespread outage with its popular Teams communication application Friday.

The Redmond, Wash.-based tech giant posted on X – the social media network formerly known as Twitter – at 8:45 a.m. PST that “we're investigating an issue impacting multiple Microsoft Teams features.”

“We've identified a networking issue impacting a portion of the Teams service and we're performing a failover to remediate impact,” the vendor posted on X at 9:17 a.m. PST.

Microsoft Teams Is Down

Microsoft finally posted at 10:22 a.m. PST that it had “completed the failover in the EMEA (Europe, the Middle East and Africa) region and service telemetry is showing some improvement.”

“The failovers for the North and South America regions are ongoing and we continue to monitor,” Microsoft said on X.

Realtime outages monitor Downdetector reported receiving about 14,500 reports of a Microsoft Teams outage by 10:41 a.m. PST. It received about 600 reports of a Microsoft 365 outage by around that time.

Outages are known to happen for cloud-based tools. And with Microsoft’s high market share for productivity applications, outages for the vendor can hit high numbers of users at a time.
Microsoft’s service status webpage listed some scenarios users might be facing:

Users performing a cold boot may not have the ability to log into Teams and will see an "oops" page
Users logging in or unlocking their devices after some time may see missing messages
Users may fail to load messages in Teams channels and chats
Users are unable to view or download images, videos, audio, call recordings, code snippets and other media
Some messages may experience delays being sent
Call recordings might take longer to appear in users OneDrive for Business and SharePoint Online
Bots may be unable to download attachments
Sending and receiving read receipt notifications may be delayed