Amazon Alexa Down: More Than 15,000 Reports Of Outages

There were more than 15,000 reports of Alexa outages on Sunday at 11 a.m. ET. ‘How do you turn on a lamp by hand again?’ one user wrote on Downdetector.com. By 12:30 p.m. ET, there were fewer than 700 reports of outages.

Amazon’s virtual assistant Alexa suffered an outage that affected thousands of users on Sunday, according to Downdetector.com.

The issue involved Alexa-equipped devices not responding to voice prompts from users. As of 11 a.m. ET, the outage-tracking website reported that there were more than 15,000 reports of outages for Alexa.

“This morning we had an issue that impacted some Alexa customers’ ability to interact with the service,” said an Amazon spokesperson. “The Alexa service is now operating normally.”

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The Amazon Web Services health dashboard page at 10:41 a.m. ET reported one issue involving the AWS billing console, but no other problems. “We are investigating an issue where users attempting to access AWS account signup are receiving error messages,” according to the site.

One user on Downdetector said: “None of our Alexas are responding. :(.”

Another user on the site wrote, “Are echo services down, or did I die in my sleep, and this is sort of a Bruce Willis/Sixth Sense scenario?? How do you turn on a lamp by hand again?”

By 12:30 p.m. ET, there were fewer than 700 reports of outages, Downdetector reported.