AT&T Says It’s ‘Working Urgently’ To Restore Downed Service

As many as 74,000 AT&T customers lost wireless services Thursday morning, with the outages also causing spikes in interruptions to its competitors’ services.

Mobile phones were down for thousands of Americans yesterday who use AT&T with one down-detecting service eyeballing 74,000 outages in the last 24 hours with most of those beginning after 3 a.m.

Downdetector.com stated that the highest concentration of outages was in Houston, Chicago, Dallas, San Antonio and Atlanta. Other mobile providers also noted outages but magnitudes smaller than AT&T, with wireless carrier Cricket reporting about 14,000 at its peak outage time near 8 a.m. Verizon had fewer than 5,000 outages.

T-Mobile told the Associated Press that it had no outages. It said the 2,000 outages Downdetector reported for its customers were likely the result of users attempting to connect with other downed networks.

AT&T released a statement saying it was aware of the issue and working to restore service.

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” AT&T said in a statement.

CRN has covered previous AT&T wireless outages, including one in 2017 that appeared focused on its LTE users. Back then it asked users to restart their phones as a possible fix and solution provider partners said there were no tickets submitted from their wireless customers.