LogicMonitor Boosts Its Observability Platform With New AI Capabilities

The company’s Edwin AI agentic AIOps tool now offers intelligent alert prioritization, faster root cause analysis and AI-powered recommendations while the flagship Envision platform can better manage AI workload performance.

LogicMonitor is expanding the AI capabilities of its Envision observability platform, improving the system’s ability to monitor the performance of AI workloads and applications, and upgrading the company’s Edwin AI generative AI agent.

The company is positioning the new AI functionality as part of its efforts to leverage AI to help businesses and organizations—as well as managed service providers—transform data centers and improve IT operational efficiency.

The announcements come just two months after LogicMonitor, headquartered in Santa Barbara, Calif., unveiled a revamped LogicMonitor Partner Program to better serve the channel ecosystem that’s involved in more than 80 percent of the company’s global business.

“IT, in today’s world, is very fractured. Running IT has become more and more challenging,” said Michael Tarbet, LogicMonitor global vice president of channel sales, in an interview with CRN.

Tarbet (pictured) noted that with cloud computing, software-as-a-service applications, SD-WAN and other technologies, IT systems now sprawl far beyond the traditional data center.

LogicMonitor is a leading player in the crowded observability space with its SaaS-based Envision platform that monitors the performance of a broad range of IT infrastructure and systems—both on-premises and cloud—including networks, servers, SD-WAN, virtual machines, databases, storage, cloud platforms and applications, and more. Envision is used by both IT management and IT service providers as part of their ITOps tasks.

And AI is playing an increasingly big role in the company’s offerings. In June 2024 the company launched Edwin AI, a generative AI observability agent that helps ITOps teams with a range of tasks including autonomously troubleshooting IT alerts and providing root cause analysis and actionable recommendations for problem resolution.

This week LogicMonitor announced a series of enhancements for Edwin AI including intelligent alert filtering and prioritization, faster root cause analysis, improved AI-powered remediation guidance, and additional integrations with third-party systems including PagerDuty, ConnectWise, Dynatrace and other IT operations tools.

The company also made a number of additions to the core Envision platform that provide IT teams with full visibility into AI workloads and applications. These include comprehensive AI workload monitoring for Amazon Q Business and Nvidia GPUs, hybrid Kubernetes observability for visibility into AI workloads deployed in cloud-based containerized environments, and new cost optimization dashboards for managing compute-intensive AI workloads.

Some of the new offerings stem from a strategic collaboration deal LogicMonitor struck with OpenAI in January through which LogicMonitor is integrating OpenAI’s advanced reasoning models with Edwin AI to help turn raw, fragmented telemetry data into actionable intelligence, according to the companies.

“It's really helping us dive further into what's happening with the data, data analysis, and also giving us a lot more insights as to how we drive operational efficiency,” Tarbet said of the alliance with OpenAI.

The enhanced system offerings come as LogicMonitor continues to step up its presence in the channel, which Tarbet said in some form or other another now accounts for about 80 percent of the company’s revenue, either through resale, referrals or other motions.

Partner Program Expansion

On Jan. 15 the company launched a revitalized partner program with what the company described as new streamlined processes, flexible incentives and tiered benefits.

The new program provides a tier-based structure with partner advancements based on performance, certifications and business goals. Enhanced sales and marketing support included co-branded collateral, demand-generation campaigns, and proposal-based market development funds. Flexible incentives include up-front discounts, referral fees and deal protection.

Rounding out the announcements were a redesigned partner portal with deal registration, opportunity tracking and co-selling capabilities, and comprehensive training and certification through the LogicMonitor Partner Academy.

“Through LogicMonitor’s partner program, we’ve gained access to exceptional resources and support that empower us to drive growth and deliver cutting-edge observability solutions to our customers,” said Jared Crowley, senior director ‑ security & software partners at SHI, in a statement at the time of the channel announcement. “This collaboration strengthens our ability to help businesses achieve deeper insights and greater operational efficiency in an era where visibility and performance are critical.”

LogicMonitor works with a number of leading VARs and solution providers including SHI, Presidio, CDW, Trace3, World Wide Technology and Insight. Some wrap services around LogicMonitor Envision and have built observability practices or vertical industry practices—such as healthcare IT management—using the LogicMonitor platform, Tarbet said.

The company also works with more than 700 managed service providers who use LogicMonitor to help manage their customers’ IT systems, and a number of global systems integrators—including HCLTech and Infosys—that incorporate LogicMonitor into their service offerings. The company is also tightly allied with cloud giant Amazon Web Services.

In November 2024 LogicMonitor announced an $800 million funding round that raised the company’s value to approximately $2.4 billion. Private equity fund company Vista Equity Partners remains LogicMonitor’s controlling shareholder.