Here's Who Made Gartner's 2015 Magic Quadrant For Data Center Outsourcing
Commoditization Threatens Margins In Data Center Management
Annual double-digit declines in revenue per managed server have outpaced fast growth in the number of data center clients, resulting in the world's largest data center outsourcing and infrastructure utility service providers losing $1.2 billion in North America in 2014.
This market -- which is expected to come in at $79.2 billion worldwide and $29.8 billion in North America this year -- is slated to grow 1 percent to 3 percent in the coming years, with data center outsourcing sales falling 3 percent to 4 percent and infrastructure utility outsourcing jumping 11 percent to 14 percent as demand grows for external management of on-premise private cloud environments.
Market research firm Gartner's North American Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services evaluated 21 IT companies with management services for mainframe and centralized server environments. Here is how the Magic Quadrant shaped up, according to Gartner's analysis.
Methodology
The Gartner Magic Quadrant evaluates service providers on two sets of criteria: their success on delivering results today and into the future (Ability to Execute); and their service operating model and strategic plans for growth and service improvements (Completeness of Vision).
Five of the 21 firms Gartner evaluated are considered Leaders, meaning they have a clear vision of the market's direction and develop competencies to maintain their leadership. Two are Visionaries, meaning they have a clear vision of the market but need to improve their penetration of the North America market.
Nine firms are classified as Challengers, meaning they execute well but have less-defined views of the market. And five providers emerged as Niche Players, meaning they focus only on a particular service or limited number of North American markets.
Leader: IBM
IBM continues to hold its spot as the largest competitor across cloud and traditional environments, even after a 5.8 percent decline in Global Technology Services revenue.
Gartner estimates that the Armonk, N.Y.-based mainframe management goliath -- whose global services practice is No. 1 on the CRN 2015 Solution Provider 500 -- will have about $3 billion in revenue in the space.
In 2014, IBM said it would pour more than $26 billion into big data and analytics and continue investing in its cognitive computing initiative, Watson, to the tune of $1 billion. IBM said it plans to increase revenue coming from data, cloud and systems of engagement from $25 million in 2014 to more than $40 billion.
IBM
Strengths: IBM said it will be moving away from a business model that focuses on simply providing technology and management services, instead concentrating on helping individual clients solve their business problems. In this way, IBM is actively avoiding market commoditization. Clients applauded IBM for its size, relationship management and willingness to switch to a managed service model.
Cautions: Gartner estimates that IBM's strategic outsourcing business lost $1 billion in 2014 and said the company will have to review its strategy, expand the reach of its partner ecosystems and manage the tradeoff between its own SoftLayer cloud and enabling client use of other clouds like AWS or Azure. Clients report IBM lacks automation, responsiveness and cost competitiveness under certain conditions.
Leader: HP
The then-Hewlett-Packard's data center outsourcing and infrastructure utility services revenue declined 5 percent in 2014, according to Gartner.
The Palo Alto, Calif.-based company, whose enterprise services division ranked No. 3 on the CRN 2015 SP 500, had more than 30 data centers and 78,000 physical servers in North America.
HP had 490 infrastructure utility and cloud-based services clients globally, of which roughly 35 percent are in North America.
Data center outsourcing and infrastructure utility services are key components of HP's $14 billion global IT outsourcing business, according to Gartner.
HP
Strengths: HP's investment in the Helion cloud brand and acquisition of Eucalyptus have moved the vendor toward enabling AWS-compliant private clouds and managing hybrid, traditional and cloud-based services. The vendor offers a comprehensive portfolio of data center services spanning from cloud migration advisory services to high-availability services.
Cautions: The penetration attained by HP's managed virtual private cloud and utility or managed private cloud is still below 15 percent, according to Gartner. The vendor faces an uphill battle in maintaining its leadership in traditional enterprise services because of a significant loss in market share. Some clients have indicated that HP's response to contracting and provisioning is slow, Gartner found.
Leader: CSC
CSC's overall global revenue declined by 8 percent in 2014, to $13 billion, because of restructuring, cost optimization and product development efforts, the analysis said.
The Falls Church, Va.-based company, No. 5 on the CRN 2015 SP 500, has adjusted its data center outsourcing strategy to focus more on cloud-based infrastructure and partners, offering integrated and automated delivery options for both legacy and cloud platforms.
CSC's data center contracts typically range from $2 million to $500 million, with a market sweet spot of $10 million.
CSC
Strengths: CSC is experiencing exponential growth in data center deals worth less than $1 million, thanks to its reliance on cloud and hosting partners and embracing an "as-a-service" delivery model. The company has seen an increase in advocates and 30 percent decrease in detractors, thanks to launching next-generation delivery centers, standardizing service delivery and a new Net Promoter program.
Cautions: CSC's data center outsourcing business declined in 2014 as small and midsize clients pushed to fill the hole created by a drop in megadeals. Speculation that CSC could be an acquisition target may also reduce clients' willingness to add the company to their short lists. Clients were dissatisfied with CSC's offshore service team, reporting to Gartner that local account teams don't have access to expertise and knowledge.
Leader: HCL Technologies
HCL's modest data center outsourcing and infrastructure utility services growth in North America and healthy growth in the EU helped drive what Gartner estimates is a 14 percent increase in business.
Gartner also estimated that the Noida, India-based company grew its data center outsourcing and infrastructure utility services revenue in the United States and Canada by 5 percent last year, thanks to automation and investing in third parties' next-generation data centers.
Gartner said that investment has created a positive perception around HCL's strategy.
HCL Technologies
Strengths: HCL achieved one of the highest absolute growth rates in 2014 by creating megadeal pursuit teams that have signed more large, complex deals than the company has historically seen. The company has invested nearly a third of its R&D budget on developing a next-gen data center, as well as using Software-as-a-Service to automate the SoftLayer, Amazon Web Services (AWS) and Azure platforms.
Cautions: HCL is new to the business and IT consulting and verticalization game, and its limited credibility may stunt its growth. Gartner says HCL must raise its visibility and cites HCL's lack of a physical data center as a challenge, because many clients shy away from vendors that do not have their own data centers. Clients reported HCL faces staffing challenges, especially in skill sets that are hard to find.
Leader: Dell
Dell's data center outsourcing and infrastructure utility services revenue came in at roughly $850 million in 2014, according to Gartner.
The Round Rock, Texas.-based company -- whose services practices is ranked No. 9 on the CRN 2015 SP 500 -- has nine multiclient data centers and 39 managed customer and colocation sites. Dell is focused on the data center infrastructure, compute, network, storage and server markets, according to Gartner.
Dell has acquired 12,000 new customers -- 7,000 of which have seen line-of-business expansions around hardware, software or services -- since going private in 2013.
Dell
Strengths: Dell is servicing the software-defined data center by both building its own storage stack and partnering with leading hyper-converged, hypervisor and open-source vendors such as Oracle, SAP and VMware. Dell also expanded its data center portfolio with new switch options. Clients praised Dell for its robust, standardized methodologies, quality assurance processes and technical personnel expertise.
Cautions: Dell still has some way to go to catch other providers that had a head start in cloud-based "as-a-service" solutions. The vendor has sometimes been risk-averse when it comes to innovation, resulting in long implementation lead times for new initiatives. Some clients have been less that satisfied with Dell's thought leadership and reported that the vendor has a high attrition rate, according to Gartner.
Challenger: Unisys
Unisys offers complete managed services solutions that layer on top of IT infrastructure, providing a nearly end-to-end service for customers. The company reported $332 million of its $784 million data center outsourcing and infrastructure utility services revenue was generated in North America.
The Blue Bell, Pa.-based company -- No. 19 on the CRN 2015 SP 500 -- runs 14 data centers in the U.S. and Canada and operates 36 globally. Unisys is partners with Google, Microsoft Amazon Web Services, and Virtustream to provide public, private, hybrid and multi-cloud services.
Unisys
Strengths: Unisys is moving to hybrid IT and a more asset-light ecosystem, Gartner said. The company's focus on combining its services with cloud is a practical approach reinforced by investments in service automation, service management/integration and security. Clients said the costs of Unisys' services were competitive and appreciated the scalability and technical expertise in data center management.
Cautions: Unisys may be overdependent on federal and other government contracts in the future. Unisys is incorrectly perceived as having a hardware-limited focus on the market, which the company needs to change by marketing its infrastructure utility services and cloud-based resources in North America. Clients reported that they wanted more access to offshore resources to reduce project costs.
Challenger: CompuCom
CompuCom's data center practice grew to $125 million in 2014, representing an 8 percent jump over the year before. The growth rate is well above the North American average for data center practices, Gartner said.
The Dallas-based company, No. 23 on the 2014 CRN SP 500, supports 48 secure data centers throughout North America.
CompuCom offers a full range of data center outsourcing services, including managed services and remote infrastructure monitoring capabilities that can be integrated to provide end-to-end support.
CompuCom
Strengths: CompuCom has recently partnered with AT&T around network access, cloud access and mobile access solutions. The solution provider is well-suited for midsize financial services or retail clients, Gartner found, as well as Canadian firms. Many clients said that CompuCom has excellent account management performance, with a strong focus on service delivery and responsiveness.
Cautions: CompuCom is focused on private and hybrid cloud, and is not making significant investment in public cloud Infrastructure-as-a-Service. The company also frequently hires subcontractors for delivery, resulting in a lack of clarity, accountability and ownership. Gartner said CompuCom should focus more on process improvement, with clients reporting little complex issue coordination and management.
Challenger: Atos
Atos' data center outsourcing business passed the $2 billion mark globally, Gartner reported, 20 percent of which is based in North America.
With market trends slowing organic growth, Atos has acquired enterprise data company Bull as well as Xerox's Information Technology Outsourcing business.
The company's acquisitions are focused on creating new services for big data and security and leveraging its Canopy enterprise to enable the creation of hybrid clouds.
Atos' use of proven practices for data center, server consolidation and virtualization help it standardize all of an enterprise's IT infrastructure and provide services on a pay-per-use, "utility" basis.
Atos
Strengths: The acquisition of Xerox's ITO business provides Atos with a strong foothold in North America and is in sync with the company's 2016 ambition to become a Tier 1 global service provider. Atos' focus on optimization is intended to result in less expensive and more secure data centers able to deliver scalable cloud services at lower prices. Clients liked Atos' flexibility and responsiveness to changes.
Cautions: Atos' organic data center outsourcing revenue declined in every region last year. Atos' initiatives surrounding its new acquisitions, consolidating its data centers and expanding globally will require strict focus to avoid reducing customer satisfaction. Gartner reported that clients said Atos has shown limited ability to deliver projects that are not part of its core data center services.
Challenger: Infosys
Infosys' North American data center outsourcing and infrastructure utility services sales grew by 18.7 percent in 2014, to $531 million, according to Gartner, with global revenues from those technology segments climbing to $910 million.
The Bangalore, India-based company's strategy of design-led thinking and innovation appears to be working, Gartner said, with the solution provider recently winning 16 deals each worth more than $15 million.
Infosys also runs a $500 million investment fund to develop promising IT startups focused on helping enterprises move into cloud computing and software-defined technologies.
Infosys
Strengths: Infosys has increased its investment in innovation by five orders of magnitude as the company unifies its go-to-market strategy for cloud and infrastructure services. The solution provider also acquired automation technology firm Panaya, expanded its data center networking presence and developed data center capabilities to host business platform offerings.
Cautions: Infosys has been struggling with high attrition rates for the past two to three years, which can result in a short-term challenge for clients. Gartner said the company must continuously revise its portfolio, broaden its country footprint and improve its global visibility. Clients said that Infosys lacks technical expertise, especially in database domain, and has a limited ability to scale on-site resources.
Challenger: Wipro
Wipro's North American data center outsourcing and infrastructure utility services revenue increased 13.8 percent in 2014, to $555 million, making it the largest chunk of service revenue in the region.
Wipro's global growth in this technology area is even more impressive, with sales rising nearly 20 percent in 2014, to $1.18 billion.
The Bangalore, India-based company, No. 21 on the 2013 CRN SP 500, has achieved this growth by demonstrating leadership in automation capabilities and through a strong focus on both traditional and industrialized low-cost services, according to Gartner.
Wipro
Strengths: Wipro's vision for the future focuses on data center services, Internet of Things initiatives, cloud brokerage and smart automation. The company is embedding its numerous tools into "as-a-service" based pricing and delivery mechanisms. Clients said Wipro is very accommodating, willing to adapt to changes in requirements without asking for a change request or imposing additional costs.
Cautions: Wipro lags behind large firms when it comes to competing for some global contracts because of its lack of a strong global cloud partnership ecosystem. The company may also be somewhat stressed by efforts to integrate local culture and meet local data protection and security requirements. Clients said that Wipro's procurement activities for new offerings need to be more responsive and effective.
Challenger: Capgemini
Capgemini reported its North American data center outsourcing and infrastructure utility services business reached $390 million in 2014, a 12.1 percent increase over 2013. Gartner reports that the increase was boosted by improved margins as a consequence of the company's globalization program.
Paris-based Capgemini, No. 5 on the CRN 2014 SP 500, owns 39 data centers, along with several offshore locations spread across the Americas, Europe and Asia/Pacific. The company has been increasing its focus on RIM, automation, cloud migration, orchestration and brokerage services.
Capgemini recently acquired Bridgewater, N.J.-based IT services company iGate for $4 billion, broadening its offerings in North America and increasing its scope globally.
Capgemini
Strengths: Capgemini has been increasing its footprint and revenue in the U.S., with its focus on service delivery optimization to enhance profitability. Capgemini's portfolio includes "as-a-service" offerings that allow the company to focus on delivering technologies that are manageable through a vertical integration approach. Clients said that Capgemini is flexible with its contract structure and pricing.
Cautions: Capgemini's progress in its data center consolidation and service delivery standardization currently lags behind competitors', Gartner reports. Unless Capgemini links its go-to-market strategy with capabilities in its consulting, application services and vertical expertise, the company will not be able to take advantage of emerging opportunities in digital business and the Internet of Things.
Challenger: Tata Consultancy Services
Tata Consultancy Services -- No. 4 on the CRN 2015 SP 500 -- increased its data center outsourcing and infrastructure utility services global revenue by nearly 25 percent in 2014. That increase was heavily influenced by its growth in North America.
The Mumbai, India-based company has consistently stressed the importance of leveraging secure, regionally interconnected locations, effective leveraging its own cloud and seamlessly integrating its offerings across public, private and hybrid clouds. The company's focus has consistently propelled Tata's solutions forward.
Tata Consultancy Services
Strengths: TCS has created more than 10 vertical-specific strategies in areas ranging from government to manufacturing. Gartner reports that Tata has a 98 percent customer retention rate and strong delivery pipeline. Its automation, business management, cloud and global delivery approach coupled with its new automation product may further improve the company's market traction, Gartner said.
Cautions: TCS' infrastructure utility services growth has historically been curtailed by its selective pursuit of deals providing end-to-end solutions. TCS' attrition rate also continues to grow every quarter, and unless it figures out how to retain personnel, TCS will not be able to meet projected head count requirements. TCS must improve its leadership presence and use of junior resources, clients said.
Challenger: CGI
CGI's North American data center outsourcing revenue dropped by 12.8 percent in 2014, to $591 million, with global data center outsourcing revenue coming in at $1.27 billion.
The Montreal-based company, No. 15 on the CRN 2015 SP 500, runs both traditional integration services and programs to standardize its services across the globe, setting up partnerships with companies like Dell and Hitachi to help it do so.
CGI
Strengths: CGI is developing higher-level services like multicloud management and is moving toward a service integration and asset management solution for its customers. CGI's focus on cloud migration and application modernization is a sound strategy for avoiding overexposure to commoditized services. CGI is moving toward a partnership-based approach to its service delivery and go-to-market strategy.
Cautions: CGI's geographic structure increases the risk of inconsistent service delivery and can hurt its ability to deliver global solutions. CGI also suffers from a lack of brand recognition since it was a latecomer to integrating global delivery. Clients report a lack of relevant automation initiatives by CGI and stated the need for CGI to improve its cloud offerings and backup technology.
Challenger: Sungard Availability Services
Sungard Availability Services has close to $1.4 billion in annual sales and operates in 11 countries, serving 7,000 customers.
The Wayne, Pa.-based company has 20 data centers in the United States and three in Canada, and offers managed IT services, information availability consulting services, business continuity management software and disaster recovery services.
Sungard Availability Services
Strengths: The split from SunGard Data Systems will enable Sungard AS to be competitive in the infrastructure management segment and drive better long-term growth. Sungard's coupling of data center and disaster recovery services should also help the company move up the services value chain. Clients said Sungard AS offers flexible support, skilled resources and short turnaround times.
Cautions: Sungard AS is shifting its focus from colocation and hosting to cloud and managed services, recently selling eight of its U.S.-based data centers to vXchnge. The company may also be challenged to implement cloud and traditional infrastructure services from a single platform, Gartner said. Clients said that Sungard's needs to improve on cost, since its pricing is on the high side compared with that of competitors.
Visionary: Accenture
Accenture's outsourcing revenue was up 8 percent in 2014, to $14.3 billion.
The Dublin-based company -- No. 2 on the CRN 2015 SP 500 -- is pursuing infrastructure outsourcing initiatives that focus on business and IT transformation and have the potential to underpin its own delivery of application and business process services, Gartner reported.
Accenture is aligning its infrastructure outsourcing business with its hybrid cloud solutions, and Gartner projects that the roughly 18,000 employees handling data center outsourcing do roughly $1.2 billion of business globally, making up about 15 percent of Accenture's IT outsourcing business.
Accenture
Strengths: Accenture possesses the expertise needed to migrate applications and workloads to software-defined, infrastructure-enabled platforms. Accenture's hybrid cloud practice highlights its strength in managing complexity and providing highly automated services. Gartner said that Accenture has focused on being a transformation partner to clients for high-value-add, complex projects.
Cautions: Accenture's list of infrastructure utility services is still small, with less than 15 percent of its data center outsourcing revenue based on industrialized capabilities. Accenture is still holding onto an inside-out, legacy view of infrastructure services and has not yet adopted an outside-in, digital platform perspective. Clients said that Accenture's offerings were more expensive than those of its competitors.
Visionary: Fujitsu
Tokyo-based Fujitsu saw a 1 percent drop in its North American data center outsourcing business in 2014, to $167 million, Gartner said. Fujitsu's global data center outsourcing business, though, jumped 6 percent in 2014, to $1.4 billion, with most of the growth coming from Europe and Asia/Pacific.
Fujitsu has more than 50 customers in North America and provides data center services that range from remote infrastructure management to cloud Infrastructure-as-a-Service and cloud integration.
However, to support digital businesses, Fujitsu requires a software management infrastructure that may not support customers' medium-term strategy. The company has been a bit slower than its competitors in putting together global capabilities, Gartner said.
Fujitsu
Strengths: Fujitsu's many cloud management platforms add a diversity to its cloud portfolio and its Cloud Integration Platform addresses the problem of Software-as-a-Service (SaaS) governance facing many companies, Gartner said. Unlike many other outsourcing providers, Fujitsu has combined existing tools and capabilities to create a reduced-effort, fast-start approach to governance of SaaS.
Cautions: Fujitsu's operations are still partial toward Asia/Pacific and Europe, which could hold it back from exploiting opportunities in North America. The company needs to make substantial progress in standardization and industrialization and improve the ability of its local cloud offerings. Clients report that Fujitsu must work on its flexibility management and the quality of its updates.
Niche Player: Cognizant
Cognizant has grown its global data center outsourcing and infrastructure utility services revenue by 40 percent in 2014, reaching $640 million, while its North American revenue increased 33 percent, to $492 million.
The core strength of the Teaneck, N.J.-based company -- No. 8 on the CRN 2015 SP 500 -- is its business-aligned infrastructure strategy, Gartner said, which takes a focused vertical approach and is aligned with the market.
Cognizant
Strengths: Cognizant leveraged its strengths in digital business and infrastructure modernization to help drive end-to-end business solutions in health care, banking, insurance and e-commerce. Cognizant is developing a set of broad integration, management, brokerage and DevOps capabilities and offerings. Clients had strong ITIL processes and implementation, with the company meeting and exceeding SLAs.
Cautions: Cognizant's strategy, in which application outsourcing drives the data center, may be too radical, Gartner said, as it does not address clients that view transforming their data centers as a priority. Cognizant is also not as well-positioned in infrastructure services as many competitors. Clients said Cognizant must invest in more high-quality onshore and offshore management leadership.
Niche Player: CenturyLink
CenturyLink's data center outsourcing and infrastructure utility services revenue increased 5 percent in its most recent fiscal year, to $900 million, according to Gartner, with roughly $145 million of that sum coming from managed hosting.
The Monroe, La.-based communication services company has 58 data centers across North America, Europe and Asia, and sells to both the consumer and enterprise markets. CenturyLink has leveraged acquisitions to strengthen its abilities as an Internet protocol-enabled network, cloud, hosting and IT services company.
The company's total fiscal 2015 revenue came in at $18.1 billion, up less than 1 percent from $17.9 billion the year before.
CenturyLink
Strengths: CenturyLink is a strong choice for midsize to large North America-based clients, thanks to its flexibility around service-level agreements and its "as-a-service" pricing. The company's new private cloud offering should help attract enterprise customers, while new on-demand managed services around its cloud platform with a pay-by-the-hour billing option should appeal to small and midsize firms.
Cautions: Enterprises looking for a more traditional provider of data center services should be aware that CenturyLink's data center outsourcing capability center largely on the cloud. North American companies with Latin American locations should be aware of CenturyLink's weakness in Latin America. Clients said CenturyLink should improve its variety in blueprint library and security services.
Niche Player: Tech Mahindra
Tech Mahindra's North American data center outsourcing and infrastructure utility services revenue grew by 12 percent in 2014, to $176 million, and has a two-year growth rate of more than 31 percent.
The Mumbai, India-based company is looking to grow its infrastructure management services business by more than 30 percent during the next two years, according to Gartner.
The business is underpinned by strong vendor alliances with data center footprints and serves more than 125 North American customers in the telecom, banking, manufacturing, insurance, retail and health-care verticals.
Overall, Tech Mahindra generates nearly half of its $3.09 billion of revenue from North America.
Tech Mahindra
Strengths: Tech Mahindra is leveraging its two company-owned data centers and 36 client/partner-owned data center to accept the transfer of customer assets at market value. The vendor has created regional partnerships with telco vendors to provide greater levels of automation for big clients. Clients praised Tech Mahindra for its quick response to problems and timely delivery of projects and initiatives.
Cautions: Tech Mahindra's growth is slower than the top data center outsourcing providers, and the company will need to work on its messaging and market recognition to catch up. The company could also find itself competing with its telecom customer base in the near future. Clients said that Tech Mahindra's offerings are pricey and its workforce lacks skill around cross-functional domains.
Niche Player: Zensar Technologies
Zensar's Instructure Management Services (IMS) contributed $87.5 million of revenue during 2014, or 23 percent of the company's total revenue, Gartner said. It is made up of remote infrastructure management (RIM), data center services, end-user computing, security and compliance.
The Pune, India-based company houses more than 300 IMS professionals in a delivery center acquired from Akibia in 2010, and has six other IMS delivery centers abroad.
Zensar's RIM revenue grew by more than 50 percent in 2014, according to Gartner, with 500 RIM-specific employees catering to 120 clients around the globe. North America contributes 62 percent of Zensar's overall RIM revenue.
Zensar Technologies
Strengths: Zensar Technologies continues to win large multimillion-dollar contracts in infrastructure services as it enhances its portfolio to become a one-stop shop. The company has partnered with Nutanix to simplify compute and storage, and is now providing infrastructure monitoring and hybrid-cloud migration. Clients praised Zensar for its competitive pricing and cost-effective delivery model.
Cautions: Zensar will be challenged to meet future growth targets as it lags behind market leaders in developing and delivering cloud-based solutions. Additionally, the road ahead for Zensar will be difficult unless the company develops more of its own solutions and delivery capabilities. Clients said that Zensar lacks thought leadership and has limited automation and industrialized services initiatives.
Niche Player: FIS
Jacksonville, Fla.-based FIS is new to Gartner's data center outsourcing and infrastructure utility services Magic Quadrant. The company derives 78 percent of its revenue from financial institutions and insurance companies, which it typically supports with processing services and banking solutions.
FIS' total revenue increased 6 percent in 2014, to $6.4 billion. Gartner estimates that FIS' data center outsourcing and infrastructure utility services revenue is more than $300 million, growing roughly 6.5 percent over the past year.
FIS operates 12 North America-based data centers, five global delivery facilities and a healthy pipeline that positions the company to grow its data center outsourcing revenue well into the future.
FIS
Strengths: FIS' ability to invest in broadening its cloud solutions will improve its ability to compete in the data center outsourcing marketplace. FIS data centers deliver compliance with Payment Card Industry Security Standard, which is important for competing in key verticals. Some clients highlight FIS' strong relationships with third-party subcontractors and broad internal network of technical talent.
Cautions FIS remains behind the market in developing cloud-based solutions and must offer and deliver Infrastructure-as-a-Service, Platform-as-a-Service or other solutions to meet market demand. Clients said FIS needs to improve its project management skill set, boost the number of people assisting with data center migration, and clarify organizational changes so clients can reach the right person.
